The goggles are not turning on
If you receive your goggles and they are not turning on, you may wish to try the following:
Try a hard shutdown of the goggles by holding the FRONT button for 15 seconds, release the button and again press FRONT for 3 seconds to turn the goggles on
Charge the goggles for an hour and try turning them on (it may be that the LED charging lights are not working but the goggles are)
If the issue persists, you can reach out to FORM Support using the Support button in the bottom right-hand corner of this page. You can also message us through this page: formswim.com/contact-us.