Contact Us

We are based in Vancouver, BC, Canada and are open Monday to Thursday, 8 AM to 5 PM Pacific Time, and Friday 8 AM to 4PM Pacific Time.

Please note that we are closed at the weekends and for the following holidays:

July 1, 2026
August 3, 2026
September 7, 2026
September 30, 2026
October 12, 2026
November 11, 2026

We aim to respond to your questions within one business day.

If you have an active Premium subscription, please use your app account email to contact us so that we can identify you as a Premium user and prioritize your request.

Your email address

Subject

What is your reason for contacting us?

Please let us know how we can help you

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Order ID

Serial Number

Goggle Issue Type

Please choose the option that best describes the issue you are experiencing

Do you see the red LED when charging your goggles (which turns green when they are fully charged)?

Response Required

Have you tried plugging the goggles' charging cable into different outlets (e.g. computer's USB slot)?

Response Required

Do you see any corrosion on the charging pins on the goggles or on the charging cable?

Response Required

Have you tried a soft reset of the goggles by holding the front button for 20 seconds?

Response Required

Have you tried the button sequence reset outlined here: https://support.formswim.com/hc/en-us/articles/360022938473

Response Required

Condition of the return

Return Reason

Please select the main reason for requesting the return. If "other", please provide details in the description text box.

Attachments

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If you are media please visit our media room for more information and assets.
If you are seeking sponsorship, please visit our sponsorships page.

You can also contact us at support@formswim.com

Mailing address

126 W 3rd Ave, Unit 201
Vancouver, BC V5Y 1E9
Canada