Contact Us

We are based in Vancouver, BC, Canada and are open Monday to Thursday, 8 AM to 5 PM Pacific Time, and Friday 8 AM to 4PM Pacific Time.

Please note that we are closed at the weekends and for the following holidays:

February 17, 2025
April 18, 2025
May 19, 2025
July 1, 2025
August 4, 2025

We aim to respond to your questions within one business day.

If you have an active Premium subscription, please use your app account email to contact us so that we can identify you as a Premium user and prioritize your request.

Your email address

Subject

What is your reason for contacting us?

Please let us know how we can help you

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Order ID

Serial Number

Do you see the red LED when charging your goggles (which turns green when they are fully charged)?

Response Required

Have you tried plugging the goggles' charging cable into different outlets (e.g. computer's USB slot)?

Response Required

Do you see any corrosion on the charging pins on the goggles or on the charging cable?

Response Required

Have you tried a soft reset of the goggles by holding the front button for 20 seconds?

Response Required

Have you tried the button sequence reset outlined here: https://support.formswim.com/hc/en-us/articles/360022938473

Response Required

Condition of the return

Return Reason

Please select the main reason for requesting the return. If "other", please provide details in the description text box.

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If you are media please visit our media room for more information and assets.
If you are seeking sponsorship, please visit our sponsorships page.

You can also contact us at support@formswim.com

Mailing address

1090 Homer St Unit 200
Vancouver, BC V6B 2W9
Canada