Contact Us

We are based in Vancouver, BC, Canada and are open Monday to Friday, 9 AM to 5 PM Pacific Time.

Please note that we are closed at the weekends and for the following holidays:

We aim to respond to your questions within one business day.

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Order ID

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Do you see the red LED when charging your goggles (which turns green when they are fully charged)?

Response Required

Have you tried plugging the goggles' charging cable into different outlets (e.g. computer's USB slot)?

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Do you see any corrosion on the charging pins on the goggles or on the charging cable?

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Have you tried a soft reset of the goggles by holding the front button for 20 seconds?

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Have you tried the button sequence reset outlined here: https://support.formswim.com/hc/en-us/articles/360022938473

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If you are media please visit our media room for more information and assets.
If you are seeking sponsorship, please visit our sponsorships page.

You can also contact us at support@formswim.com

Mailing address

1090 Homer St Unit 200
Vancouver, BC V6B 2W9
Canada