If your goggles are not charging, you can try the following steps:

1. Check that it's not the power source causing the issue - try plugging the cable into a different computer port or alternative USB power source;

2. If step 1 doesn’t resolve the issue, try resetting the goggles by holding the FRONT button for 20 seconds, then powering them on as normal.

If the issue persists, please contact FORM Customer Experience using the Messaging button at the bottom of this page. You can also message us using this form.