Returns & Warranty Policies
The Great Goggles Guarantee ✅
Your swimming will be taken to another level once you start swimming with FORM and we can't wait for you to discover how much your technique and enjoyment will improve.
We guarantee that your goggles will:
- fit comfortably,
- work well, and
- help you reach your goals faster.
We encourage you to try the full FORM experience in the water at least a couple of times and give yourself some time to adjust to the new routine!
If you have ANY questions or need any help, we have a team of expert humans on hand to help you through every step of the way. You can reach us at support@formswim.com or through the chat icon on this page. We want you to love swimming with FORM and, if you don't, it's our mission to get you there.
General tips
If the goggles aren't fitting right, please check out our article on how to adjust the goggles.
If the goggles aren't working as you expected, you may be able to find an answer to your question in one of our articles for troubleshooting.
How to Request a Return
If you aren't satisfied with the FORM features or goggles for any reason, please contact us using the Support button in the bottom right corner, or through this form. We will then provide instructions on how to return the goggles for a refund.
Returns are accepted within 30 days of the ship date for products in like new condition.
Free return shipping in U.S. and Canada.
Find out about our replacement parts return policy.
Return Conditions
- The product(s) must be returned with all of the items included in the original shipment.
- The product(s) must be in “like new” condition, meaning an item is in perfect working condition.
- Original protective wrapping may be missing, but the original packaging should be intact and in good condition.
We cannot accept returns if:
- A returned product does not meet our return requirements.
- A return is received at the wrong address.
- A return request is made to FORM more than 30 days from the date of the original order’s shipment date.
- The product is damaged or permanently altered in any way.
- The product is still wet or dirty.
Refunds
- Any applicable refunds will be issued to the original payment method within 1 to 2 business days after we receive the product(s) back and process them.
- You will be notified when your refund has been issued. Refund processing time may vary according to your financial institution and payment method.
Warranty
The FORM Smart Swim Goggles come with a two-year manufacturing warranty: