What are the return and warranty policies?
Goggles' Return Policy
We're confident that your swimming experience will be revolutionized and we want you to LOVE your FORM Smart Swim Goggles - but, just in case you're not blown away, we offer a 45-day fit guarantee.
We encourage you to try the goggles in water and give yourself some time to adjust to the new routine!
If the goggles aren't fitting right, please check out our article on how to adjust the goggles.
If the goggles aren't working as you expected, you may be able to find an answer to your question in one of our articles for troubleshooting.
If you aren't satisfied with the goggles for any reason, please contact us using the Support form in the bottom right corner, or through formswim.com/contact-us.
Returns are accepted within 45 days of the ship date for products in like new condition.
Free return shipping in U.S. and Canada.
For the replacement parts return policy, click here.
Holiday Return Policy
During the holidays, goggles ordered on www.formswim.com between November 1 and December 17, 2020 can be returned until January 31, 2021.
- The product(s) must be returned with all of the items included in the original shipment.
- The product(s) must be in “like new” condition, meaning an item is in perfect working condition.
- Original protective wrapping may be missing, but the original packaging should be intact and in good condition.
We cannot accept returns if:
- A returned product does not meet our return requirements.
- A return is received at the wrong address.
- A return request is made to FORM more than 45 days from the date of the original order’s shipment date.
- The product is damaged or permanently altered in any way.
- The product is still wet or dirty.
- Any applicable refunds will be issued to the original payment method within 1 to 2 business days after we receive the product(s) back and process them.
- You will be notified when your refund has been issued. Refund processing time may vary according to your financial institution and payment method.
The FORM Smart Swim Goggles come with a one-year manufacturing warranty. For details, please read this article.